Service and Maintenance
Maintenance Protocol Streamlines Boom & Scissor Lift
Previously, Genie® lifts were subject to several different maintenance protocols (depending on model) and required 24 separate manuals for booms and 6 for scissor lifts to help you maintain your equipment. We have streamlined protocols and offer one condensed, easy-to-use manual for each family. This will help lower your total cost of ownership and drive your rental return on invested capital (rROIC).
Download the Manuals:
Safety Notices & Campaign Bulletins
If you are an owner or inspector of any Genie® equipment, regularly check the serial number against our safety notice database
24 boom manuals and 6 scissor manuals now condensed into one easy-to-use guide
These changes could save you up to 25% on service resources per boom
Standardized across the entire boom and scissor family
10 hours less labor time estimated per lift/per year
Many tasks moved from quarterly and semi-annually to annually
Digital format available
Support when you need it. Where you need it.
Our service and maintenance team is factory-trained in our factories in the USA with the technical skills and tools to professionally service and maintain your Genie equipment to the highest possible standard.
We are committing to keeping your fleet productive through a full range of: Field service - Schedule maintenance - Warranty support - The reassurance of Genie Genuine Parts - Comprehensive quarterly and annual inspections - Expert workshop repairs.
Our national 24/7 helpline at 1 800 788 633 ensures you have access to a Genie expert any time – day or night, for on-the-spot service support when you need it.
Warranty
Our knowledgeable, responsive warranty team is here to help make your warranty experience as seamless as possible.
- Standard 2-2-5 Year Warranty on all Booms, Scissors and Telehandlers
- Comprehensive 1 Year Warranty on Towed Products, Material Lifts and AWP
